Product Quality and Safety

We strive to assure excellent product quality and safety through an exacting management system that encompasses design, manufacturing and quality control to supply the best possible products to our customers.

Company-Wide Quality Policy

The Shindengen Group is focused on improving quality by employing the customer perspective in line with the following Company-Wide Quality Policy. With all employees contributing their ideas, we are taking a multifaceted approach in our creative efforts to manufacture products of high quality. To this end, we are engaged in quality improvement activities that encompass all processes, ranging from planning, design, development and manufacturing to shipment, and prioritize the customer perspective.

Company-Wide Medium-Term Quality Policy (FY2019-FY2021)

Basic Policy on Product Safety

The Shindengen Group, hereinafter called our group, is dedicated to improving the quality in response to customer trust based on the Management Philosophy "Together with society, our customers, and our employees". We raise Basic Policy on Product Safety in order to commit social responsibility by providing high-safety products and maximizing the use of wisdom from all employees.

1.Legal compliance
We comply with the related laws, regulations and norms relating product safety.

2. Build management system
Our group prevents product defects, ensures product safety and builds management system which is able to provide high-safety and high-quality products to improve customer satisfaction.

3.Collect, provide and deal with information of defects
When product defects occur, our group deals with the problem rapidly from customer’s perspective and provides appropriate information. Therefore, we report to the competent authorities promptly following the law and take measures to prevent the damage from expanding, such as recall the products if necessary, in conjunction with taking action to improve product safety by collecting the information of defects.

Our group clearly states in user’s manual or on product body in order to avoid the accidents by misuse or carelessness and for the customers safety.

5.Promotion of Product Safety Education
Our group has continuously given our employees education and training regarding Product Safety.

                                         Revised in Dec.2020

Initiatives for the Improvement of Quality

ISO 9001 series and IATF 16949 Certification within the Shindengen Group
ISO 9001 and IATF 16949 are the international standards for quality management systems. The Shindengen Group (both domestic and overseas offices and affiliated companies) has obtained ISO 9001 series and IATF 16949 certification and contributes to customers’ operations by consistently providing products and services that meet their needs and expectations.

Promoting Activities for Improvement/Kaizen

The annual “Shindengen Group Improvement Presentation” is held in June, providing an opportunity to share improvement activities undertaken across the Shindengen Group. Specific case studies are examined with a focus on building knowledge upon such successes across manufacturing processes and the Group.
※In FY2020, due to COVID-19, activities were limited to a review of the documents.

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